REFUND & RETURN POLICY

Welcome to FORNECEDOR DE CAMISA TAILANDESA.

We are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, this Refund & Return Policy explains your rights and the conditions under which returns, exchanges, and refunds are accepted.

This policy complies with applicable consumer protection laws, including the regulations of Portugal and the European Union.

1. Right of Withdrawal

If you are a consumer residing within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days without providing any reason.

The withdrawal period begins on the day you or a third party designated by you receives the goods.

To exercise this right, you must notify us before the 14-day period expires.

2. Return Eligibility

To qualify for a return, items must:

  • Be returned within 14 calendar days of delivery.
  • Be unused, unworn, and unwashed.
  • Be in their original condition.
  • Include all original tags and packaging.
  • Not show signs of damage caused by misuse.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned unless they are defective or incorrect:

  • Personalized or customized products.
  • Gift cards.
  • Downloadable digital products.
  • Items marked as Final Sale or Non-Returnable.
  • Products that have been used, washed, altered, or damaged after delivery.
  • Products returned without original packaging or labels.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping,
  • Defective,
  • Incorrect,
  • Missing from your order,

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.

After review, we may offer:

  • A replacement.
  • A full refund.
  • A partial refund, where appropriate.

5. Return Procedure

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization.
  4. Package the item securely.
  5. Ship the package using the instructions provided.

Unauthorized returns may not be accepted.

6. Return Shipping Costs

Unless the item is defective, damaged, or incorrectly delivered:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable unless required by law.

If the return is due to our error, we will cover the return shipping costs.

7. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved, refunds will be issued to the original payment method.

Refunds are generally processed within 5–10 business days, depending on your payment provider.

Processing times may vary between financial institutions.

8. Exchanges

We offer exchanges for:

  • Incorrect size.
  • Defective items.
  • Incorrect products received.

Exchange requests are subject to product availability.

If the requested item is unavailable, a refund or store credit may be offered.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our customer support team.

10. Order Cancellation

Orders may be cancelled before they have been processed for shipment.

Once an order has been dispatched, cancellation is no longer possible.

In such cases, customers may use their legal right of withdrawal after receiving the order, subject to this policy.

11. Refused Deliveries

If a shipment is refused or cannot be delivered because of:

  • An incorrect shipping address,
  • Failure to collect the parcel,
  • Customer refusal,

the package may be returned to us.

Any return shipping costs or carrier fees may be deducted from the refund where permitted by law.

12. Fraud Prevention

FORNECEDOR DE CAMISA TAILANDESA reserves the right to refuse refunds in cases involving:

  • Fraudulent activity.
  • Abuse of the return policy.
  • Excessive return requests.
  • Returned products that do not meet the eligibility requirements.

13. Consumer Rights

Nothing in this Refund & Return Policy limits or excludes your statutory rights under applicable consumer protection laws of Portugal or the European Union.

Where local legislation grants greater rights than those described in this policy, those legal rights shall prevail.

14. Contact Information

If you have any questions regarding returns or refunds, please contact us:

FORNECEDOR DE CAMISA TAILANDESA

Email: support@yourstore.com

Customer Support Hours:

Monday – Friday

09:00 – 18:00 (Portugal Time)